John Falk ("Jeff") Kelley, Ph.D., CUXP, C.ErgHF
** IBM Master Inventor
** Senior Managing Consultant, Usability Engineering, IBM Global Business Services
** Adjunct Associate Professor, Engineering Psychology, Georgia Tech
** 2008 President, Human Factors and Ergonomics Society
** Hometown: Polk City, FL
[ Jeff's Personal Page | Download 2-page Resume (pdf) | Download 8-page CV (pdf) | Contact Me ]
User-Centered iterative/spiral design methodologies for large-scale government and commercial applications; RIA (Rich Internet Application) design, prototyping, and development; Design for Situation Awareness; Transactional internet applications (e-business, B2B and B2C); Walk-up-and-use public access (kiosk) systems; Human Factors design; Engineering Psychology; Ergonomics; Human-Computer Interaction; Multimedia authoring systems
Chartered Ergonomist and Human Factors Specialist (C.ErgHF, Royal Charter, UK), 2015
Master Inventor, IBM, 2011
Fellow, the Institute of Ergonomics & Human Factors (UK), 2006
Certified Professional Consultant, IBM, 2002
Fellow, Human Factors and Ergonomics Society, 1999
CPE/CHFP/CUXP, (Board Certification in Ergonomics, Human Factors) BCPE, 1993
Ph.D. (Engineering Psychology), The Johns Hopkins University, Baltimore, 1983
M.A. (Experimental Psychology), The Johns Hopkins University, Baltimore, 1981
M.A. (Ergonomics), University of California, Santa Barbara, 1978
B.A. (Human Factors Engineering), University of California, Santa Barbara, 1976
Semi-professional singer; volunteer firefighter/EMT-D; composer; poet; inventor; Director, non-profit organizations; Captain IBM League softball teams; musical theater; sailing; skiing (see personal resume).
1990-2000 Research Staff Member -- Interactive Transaction Systems
group at IBM Research.
Lead in construction of mass, multi-vendor content
aggregation/creation tools and architecture for EMS, a multi-media electronic
purchasing transaction IBM product (IBM Outstanding Technical Achievement
award, IBM Patent, IBM Supplemental Patent Achievement award);
design and test new user-computer interaction techniques;
help design and implement a
user-centered model of customer engagement
design of kiosk workstations and software solutions for multimedia public
access systems including the
EXPO '92 Guest Services System,
(a multimedia information kiosk system used by 15
million logged-on users at the World's Fair in Seville, Spain -- winner of the 1996 Alexander C. Williams Jr. Award from
the Human Factors and Ergonomics Society)
Visitor Information and Education Workstation kiosks
at the American Museum of
iterative usability testing (User Centered Design) of the pilot for a web-based consumer music
download system run by a consortium of recording companies;
usability representative on the Human-Machine Interface subgroup of the Automotive Multimedia Interface Consortium;
design and install audio authoring application (IBM
Research Division Award); patent activities (Two IBM Plateau Invention
1986-1990 Research Staff Member -- Project Leader, User Interface
Institute at IBM Research; Co-Found the Interactive Media Project; Design and
Supervise construction of Lab and Video Studio; Produce and direct many
professional videos (including co-produce and on-screen narrator for
ACM-sponsored "Interactive Digital Video", shown on many PBS affiliates);
Design, install, and Perform Human Factors Evaluation of Hawthorne Lobby Kiosk, use
data for iterative redesign; Principle design and Project Leader for RIK/GEDD Hawthorne
Lobby Multi-Media Information Kiosk (World Graphic Design Now, Honor
Design of RIK/GEDD: Authoring/prototyping/database delivery package for interactive graphic public access information systems; Project leader for RIK conference lobby information kiosks for ACM CHI+GI conference in Toronto, 1987 (the first interactive public-access kiosk used at a SigCHI conference); Chair IBM Human Factors ITL Conference, co-editor of proceedings; Create and Administer IBM Human Factors, SAA/CUA Common User Access, Icon Design, and Product Pre-Announce Information electronic conferences with shadows worldwide; co-designer of award-winning interactive multimedia application "John Cocke, A Retrospective by Friends" (First Place, International Interactive Communications Society's Mark of Excellence Awards; New York Festivals, Finalist Award; IBM Research Division Award); patent activities (IBM First Patent Award).
1983-1986 Research Staff Member -- Human Factors consultation for
T.V. Information Systems department. Iterative interface design for Videotex
Authoring system including graphics creation, database integration and
delivery, systems architecture; consultation with various external groups,
including Prodigy joint Videotex venture.
1982-1983 Postdoctoral Fellow -- Designing, conducting and
publishing research in fundamental user-computer interface issues; while
serving as a member of a task force on an integrated graphics/handwriting
workstation, was responsible for functional specifications for software
applications capitalizing on the unique features offered by a device
incorporating advanced pointing, drawing, and handwriting input (author of a
"Ten Best" IBM technical report on the subject); also
identified areas of behavioral research interest, proposed a set of flexible
software services to allow testing and implementation of alternative
interface designs; designed and initiated a series of studies to compare
various pointing devices (e.g., mouse, step keys) in different task contexts
(e.g., item selection, text editing); created a prototyping software package
to display stimuli, collect a time-stamped record of user response actions,
and analyze results.
At The Johns Hopkins University, Baltimore, Maryland:
1978-1982, NSF Fellowship / Research Assistant -- Conducted laboratory research
under contract to NSF & IBM on telecommunications and person-computer
interactions; designed and implemented communications systems hardware and
software; created easy-to-use file management and tutorial software for
first-time and discretionary users of computers; designed and wrote computer
software for processing unconstrained, typed natural language inputs; developed
what is now a widely-used
empirical simulation approach for designing software applications
coined the terms "Oz Paradigm" or "Wizard of Oz" as a metaphor to explain it.
(Professor Alphonse Chapanis)
At the University of California at Santa Barbara, California: -- 1975-1978 Consultation; As a member of the Chancellor's Physical Planning and Bicycle Safety Committees, designed new traffic signs and flow patterns consistent with international standards for a large bicycle population (25,000 movements per day on campus), created and evaluated a Job Performance Aid for the University Police Department's use in theft reporting and stolen goods recovery. (Charles Overbey, Chief Darry Bowles)
Performed occasional editorial review for: Behaviour and Information Technology, ACM CHI Conference on Human Factors in Computing Systems, HFES Human Factors Society Annual Meeting, IBM Systems Journal, the International Journal of Human-Computer Interaction, and others.
At The Johns Hopkins University, Department of Psychology, Baltimore, MD:
1980 APL Programming and Statistics
At Towson State University, Department of Psychology, Baltimore, Maryland:
1980 Social Psychology
1980 Organizational Psychology
1979 Industrial Psychology
At The Johns Hopkins University, Department of Psychology, Baltimore, Maryland:
1979 Analysis of Variance
1979 Social Psychology
1978 Industrial Psychology
At the University of California, Department of Ergonomics, Santa Barbara, CA:
Tutoring experience: FORTRAN, visual perception, ANOVA, experimental design,
Torres, R.J., Heck, Michael P., Rudd, James R., Kelley, John F.. "Usability Engineering - A Consultant's View of Best Practices and Proven Results". Ergonomics In Design, 2008.
Torres, R.J., Heck, Michael P., Rudd, James R., Kelley, John F.. "A Consultant's View of Best Practices and Proven Results: A focus on Recent Web-Based Projects". Ergonomics In Design, 2007.
Kelley, J.F. [Editor] "Ergonomics In Design". Human Factors and Ergonomics Society [Quarterly, beginning Summer, 2001, ending in Fall, 2003]
Kelley, J.F. [Executive Editor] "The CSTG Bulletin". Human Factors and Ergonomics Society. 28:1, August, 2001.
Kelley, J.F. [Editor] "The CSTG Bulletin". Human Factors and Ergonomics Society. 27:1, July, 2000 & 26:2, August, 1999 & 26:1, April, 1999 & 25:2, December, 1998.
Kelley, J.F., Danis, C.. "Scope-Creep can be Your Friend: How we use Research in the Marketplace to accomplish user-centered functional and interface specification". Invited Presentation at the July 1998 Meeting of the South Jersey Chapter of the Human Factors and Ergonomics Society, Pomona, NJ, July 1998.
Kelley, J.F., Spraragen, S.L., Jones, L., Greene, S.L., Boies, S.. "Extending user-centered methods beyond interface design to functional definition". Proceedings of the Human Factors and Ergonomics Society Annual Meeting, Philadelphia, PA, September 1996.
Shapiro, R. G., Beith, B.H., Goldberg, J.H., Hale, J.P., Kelley, J.F.. "I'm Graduating - Now What? A comparison of work in academics, consulting, government, industrial research, and industrial development". Proceedings of the Human Factors and Ergonomics Society Annual Meeting, Nashville, Tennessee, 24 October 1994
Kelley, J.F., Bennett, W., Boies, S., Cesar, C., Gould, J., Greene, S., Jones, L., Kesselman, J., Mushlin, R., Spraragen, S., Ukelson, J., Wiecha, C.. "IBM EXPO ''92 Guest Services System". Presented at The Human Factors and Ergonomics Society Annual Meeting, Seattle, Washington, 11 October 1993
Kelley, J.F.. "EXPO '92: Building large, real-world multimedia applications using ITS". Proceedings of Multimedia: Uses, Misuses and Usability of a Revolutionary User Interface, Morristown, New Jersey. Metropolitan Chapter of the Human Factors and Ergonomics Society 12 March 1993.
Kelley, J.F., Ukelson, Jacob. "COAS: Combined Object-Action Selection: A Human Factors Experiment". Proceedings of Human Factors Society Annual Meeting, October 1992.
Kelley, J.F., Frishberg, Nancy F.. "IMP-Builder/IMP-Player: A Case Study of Rapid Interactive Multimedia Application Development". Proceedings of IBM Multi-Media ITL. 4-7 February 1991, Boca Raton FL
Frishberg, Nancy, Laff, Mark R., Desrosiers, Moe R., Koons, W. Randall, Kelley, J. F.. "John Cocke: a retrospective by friends (an interactive multimedia scrapbook)" . Proceedings of Human Factors in Computing Systems: Reaching Through Technology. pp 423-424, ACM Press1991
Kelley, J.F.. "Multi-Media Application Development". Proceedings of SHARE74, Los Angeles, CA, February, 1990
Kelley, J.F.. "Research Information Kiosk - Rapid Graphic Prototyping". Proceedings of SHARE72, Los Angeles, CA, February, 1989
Morooka, M., Kelley, J.F., Gursky, M.. "RIK/GEDD Graphics". World Design Now (1989)
Tynan, P., Kelley, J.F. [Editors]. "Proceedings of the Human Factors/Product Usability ITL Meeting". IBM T.J. Watson Research Center, Hawthorne, NY, 1988
Kelley, J.F., "RIK+GEDD Case Study: Rapid Prototyping and the 1987 CHI+GI Conference Information Kiosk". Poster, ACM SIG-CHI, Washington, DC. 15 May 1988.
Kelley, J.F., "Videotex Information Packagers: A field study aimed at tomorrow's Videotex Authoring Interface". SIGCHI Bulletin, January, 1988, 19:3, pp 37-48.
Kelley, J.F., "CAL - A Natural Language program developed with the OZ Paradigm: Implications for Supercomputing Systems". First International Conference on Supercomputing Systems (St. Petersburg, Florida, 16-20 December 1985), New York: ACM, pp. 238-248
Kelley, J.F., "An empirical methodology for writing user-friendly natural language computer applications". . Proceedings of ACM SIG-CHI '83 Human Factors in Computing systems (Boston, 12-15 December 1983), New York: ACM, pp. 193-196.
Kelley, J.F., "An iterative design methodology for user-friendly natural language office information applications" . ACM Transactions on Office Information Systems, March 1984, 2:1, pp. 26-41.
Kelley, J.F., "A Human Factors perspective on designing an integrated graphics I/O workstation" (IBM Research Report #RC 9857), 1983.
Kelley, J.F., "Natural Language and computers: Six empirical steps for writing an easy-to-use computer application". Unpublished doctoral dissertation, The Johns Hopkins University, 1983. (Item 8321592, can be obtained from University Microfilms International; 300 North Zeeb Road; Ann Arbor, Michigan 48106.)
Kelley, J.F. & Chapanis, A., "How professional persons keep their calendars: Implications for computerization". Journal of Occupational Psychology, 1982, 55, 241-256.
Kelley, J.F., Michael, E., & Parrish, R. N., "The physiological costs of boxlifting by females". Proceedings of the International Ergonomics Association Meeting, Tokyo, Japan, 1982. presented at the 1982 International Ergonomics Association
Money, J., Annecillo, C., & Kelley, J.F., "Growth of intelligence: Failure and catchup associated respectively with abuse and rescue in the syndrome of abuse dwarfism". Psychoneuroendocrinology, 1983
Money, J., Annecillo, C., & Kelley, J.F., "Abuse-dwarfism syndrome: After rescue, statural and intellectual catchup growth correlate". Journal of Clinical Child Psychology. 1983.
Video: "Interactive Digital Video". ACM, 1990, On-screen Narrator, Producer (Studio Sequences); Broadcast on many PBS affiliates.
Video: Alpert, S, Kelley, J. "Animated Icons". ACM SIG-CHI, 1990.
Video: Wang, C.P., Ling, D., Kelley, J., "Scientific Visualization and the Dataglove". 1989.
Video: Kelley, J.F., Pulido, G., American Sign Language Interactive Video Disks (3 volumes), Produced/Directed in collaboration with IBM Exploratory Education Systems department and and U.C. San Diego, (referenced in Popular Science, among other places) 1989.
Video: Kirson, D.A., Carroll, J.M., Eckhoff, R., Kelley, J.F., Canetti S.L., "Specialist Help using multiple media". ACM SIG-CHI, Washington, DC. 15 May 1988.
Video: Carroll, J.M., Aaronson, A., (Kelley, J.F. Producer) "SmartHelp" ACM SIG-CHI
Video: Herder, R.E., Carroll, J.M., Brown, P.S., Gursky, M.C., Canetti, S., Kelley, J.F.. "TaskMapper" ACM SIG-CHI